Our CTO Office is scaling fast on Salesforce delivery, and we need senior Project Managers who can own engagements end to end - not just track a plan, but actively drive scope, risk, and stakeholders across the client, the Salesforce platform, and our own delivery team. This is a hands-on, client-facing leadership role, not a status-reporting one.
EST/EDT time zone
Key responsibilities
- Own full project lifecycle delivery for Salesforce implementation and enhancement projects, from kickoff through go-live and hypercare.
- Serve as the primary point of contact for the client, running three-way conversations that involve the client, Salesforce (AE/CSM/architects), and our internal delivery team.
- Build and maintain the project plan, RAID log, RACI matrix, and status reporting; run steering committee updates for client stakeholders and internal leadership.
- Manage scope through formal SOW and change-request processes; track budget, burn rate, and resourcing against the contracted scope.
- Coordinate release and sandbox strategy with the technical team (dev/QA/UAT/staging/production) to keep delivery predictable across sprints or phases.
- Proactively identify and de-risk issues before they surface — running self-assessments and pulling in the right people rather than waiting to be asked.
- Manage 2–3+ concurrent Salesforce projects at varying stages of the lifecycle.
- Mentor or oversee junior PMs/coordinators as the team scales, and partner with the CTO Office Portfolio Manager once that role is in place.
Required experience & qualifications
- 8+ years of Project Management experience, including delivery of Salesforce platform projects (implementation, integration, or managed services).
- Salesforce domain fluency via one of two acceptable paths: (a) PM on Salesforce projects, comfortable with Salesforce delivery lifecycle and terminology, or (b) former Salesforce consultant/analyst/developer who has moved into Project Management. Pure generalist