Technical Operations Associate

About the Role

ProMedix Health is a Remote Patient Monitoring company serving the senior community of Medicare patients nationally, in the United States. We're looking for a full-time Technical Operations Associate to support our D2C Operations Lead across AI systems, data infrastructure, and customer relationship automation. This is a hands-on, high-variety role. You will touch everything from AI voice agents to internal dashboards to compliance tooling.

This is a great fit for someone early in their career who wants broad, real-world exposure to AI infrastructure, healthcare operations, and automation, and who's excited to learn quickly on the job rather than needing everything pre-defined.

What You'll Do
- Help build, test, and refine AI voice agents used in our automated call center, that will cover qualifying, onboarding, and follow-up workflows
- Support maintenance of internal analytics dashboards tracking patient pipeline, agent performance, and market data
- Assist with customer relationship workflow automation, ticket routing,



automated triggers and data cleanup
- Execute defined technical tasks: writing scripts, testing integrations, debugging API calls, managing cloud infrastructure
- Help maintain compliance tooling (e.g., monthly exclusion list checks)
- Document processes as you learn them, so institutional knowledge doesn't live in one person's head
- Take on ad hoc research and admin-adjacent technical tasks as priorities shift, with the potential to grow into more independent ownership of specific systems over time

What We're Looking For
- Comfortable writing and reading basic code. You don't need to be an expert, but you shouldn't be intimidated by a codebase
- Familiarity with APIs and how systems talk to each other (even from personal projects or coursework)
- Organized and detail-oriented
- Comfortable with ambiguity and picking things up quickly; we'll teach you our specific tools, but you should be a fast,

📌 Technical Operations Associate (Buenos Aires)
🏢 ProMedix Health
📍 Buenos Aires