Overview:
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

At Medallia, we believe every experience is a memory that can inspire loyalty, trust, and growth. Our platform helps the world’s leading brands capture signals across customer and employee journeys and transform them into real-time action using AI and analytics at enterprise scale.

We are building the next generation of AI-native platforms that power intelligent automation, orchestration, and decision-making across our products and internal systems. We are looking for a Principal AI Platform Engineer to help define and build the foundational AI execution layer for the company.

Mission

Build the core AI execution substrate of the company.





This role is responsible for designing and scaling the foundational runtime that enables AI agents, orchestration workflows, memory systems, model execution, and policy enforcement to operate reliably, securely, and efficiently at enterprise scale.

Responsibilities:
AI Runtime & Agent Infrastructure
- Architect and build the foundational AI runtime platform powering agentic systems and intelligent workflows
- Design scalable agent orchestration frameworks capable of coordinating multi-step, multi-agent execution
- Build long-running workflow execution systems with resiliency, retry semantics, checkpointing, and recovery
- Develop streaming and event-driven AI execution architectures for real-time decisioning and automation
- Define standardized abstractions for AI execution, tool usage, context management, and workflow lifecycle

Model Orchestration & Inference Platform
- Build multi-

📌 Principal Engineer, Ai Platform (Buenos Aires)
🏢 Medallia
📍 Buenos Aires