Client Service Coordinator
Job Summary
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Responsibilities
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times: encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet's health.
- Assist incoming clients by completing required documentation, entering pet information and history,



utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices; dispensing prescription items per the veterinarian's instructions; selling retail products; and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary and perform other job duties as assigned.

Five Principles
- Quality – The consumer is our boss, quality is our work, and value for money is our goal.
- Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency – We use resources to the full, waste nothing and do only what we can do best.
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📌 Client Service Representative (Banfield)
🏢 A Caring Doctor (Minnesota), P.A.
📍 Banfield