ABOUT THE ROLE

As a Customer Support Specialist, you'll be one of the first people on the ground in South America, helping establish Halter's presence across the region and owning what great support looks like for producers in Argentina, Uruguay, and Brazil for the first time. You'll be working with producers who care deeply about their land, their animals, and their livelihoods.

Support at Halter isn’t a call centre. It’s a team of problem-solvers and educators who understand our customers, their animals, our product, and how everything connects. We’re the glue between customers and every part of the business, from field teams to product, engineering, and operations across the United States, Australia, New Zealand, and now South America.

You’ll work both reactively and proactively: jumping in fast when something’s not right, and reaching out when ranchers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish - listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on ranch.





This is for you if you want to be part of a regional team working alongside a general Customer organisation, building world‑class support in South America from the ground up.

WHAT YOUR DAY COULD LOOK LIKE
- Talking directly with ranchers through chat and phone - understanding what’s happening on ranch and helping them get things back on track fast.
- Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter.
- Digging into Support team data, spotting patterns, and raising insights and improvement opportunities that continuously ensure we’re delivering a world‑class experience for ranchers and animals.
- Working closely with our Field, Onboarding, and Product teams to make sure every customer experience is seamless.
- Taking ownership from start to finish - following up, keeping ranchers in the loop, and making sure nothing slips through the cracks.
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📌 Customer Support Specialist (Buenos Aires)
🏢 Icehouseventures
📍 Buenos Aires