Who are we?
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.
We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.
About the role:
We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.
Sounds exciting? There’s more to come ?
What you will do:
Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;




Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;
Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify ineffi

📌 (fluent English) CX Solutions Consultant (Buenos Aires)
🏢 SupportYourApp
📍 Buenos Aires