Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for integral enterprises in finance, insurance, healthcare, utilities and beyond.

Our unified, self-learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human-like understanding.

Why LATAM, Why Now

Omilia is expanding its footprint across the Americas to support accelerating customer demand and growth in North and South America. This role is a strategic, founding hire: the person we bring on will anchor our Conversational AI Delivery capability in the region and become the technical lead around whom we build a dedicated LATAM Delivery pod.

Purpose

As Senior Conversational AI Delivery Lead for LATAM, you will be the hands‑on technical owner responsible for designing, building,



and deploying voice and conversational AI solutions — IVR, IVA, and self‑service automation, increasingly enhanced with agentic automation on the Omilia platform for customers across North and South America.

You will operate at the intersection of AI engineering and client delivery — translating complex CX requirements into production‑ready implementations — while serving as the seed of a regional Delivery pod that will grow under your technical leadership.

Core Responsibilities
- Design, configure, and deploy end‑to‑end voice and conversational AI (IVR / IVA) on the Omilia OCP platform, covering agentic capabilities blended with traditional NLU modeling, and omnichannel integrations
- Own technical delivery quality from design through go‑live and hypercare, ensuring on‑time, on‑budget outcomes aligned with client CX goals
- Manage contact center infrastructure integrations: IVR, SIP, CTI, and

📌 Senior Conversational AI Delivery Engineer Lead (Argentina)
🏢 Omilia
📍 Argentina