Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end‑to‑end aspects of services under their remit, including but not limited to service engineering, L3 Conference room endpoint and infrastructure support, Escalation management, Vendor management and service roadmaps and standards.
Your key responsibilities
- Incident Resolution and Escalation Management
- Communication and alignment with other teams internal and external to IT Services - VMS
- Performance management – service / KPI
- Knowledge transfer to other team members
- Knowledge of Telepresence
Skills and attributes for success
To qualify for the role you must have
- Possesses a solid background in Video conferencing and Video Collaboration infrastructure devices with an understanding of the deployment and support of different types of Video conferencing and collaboration of different standards in Video and Voice under umbrella protocols.
- Knowledge of specific applications, devices and systems including but not limited to:
- Microsoft Teams Rooms
- Microsoft Surface Hub
- Condeco
- Microsoft Teams Panel
- Teams Phone
- Meeting room Peripherals
- TANDBERG CISCO and Poly Video conferencing endpoints
- Poly DMA, Clarity Manager
- Knowledge on ISDN Gateway
- Real connect Service
- Possesses a strong understanding of Call Signalling including such elements as:
- General Call routing and signalling in a neighbouring gatekeeper environment
- Very good understanding in umbrella protocols (H323 & H320) & SIP
- Very good knowledge in Voice, Video and Signalling standards & protocols
- Possesses an advanced knowledge of the Service Now system to record incidents and remediation as well as appropriately use the tool’s features and functions.
- Work experience on Microso
📌 Meeting Room Operation Support Engineer (Buenos Aires)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Buenos Aires
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