The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever‑changing general landscape. As a Support Systems Architect/Developer, you will own the build and continuous improvement of the Salesforce environment that runs Sovos' global customer‑support operation—ensuring the platform is a force multiplier for agents, not a tax on their time.

You’ll be responsible for designing, building, and maintaining the Salesforce solutions that power Sovos' Global Support Services organization. Partnering directly with the CX Product Owner and support leadership, you’ll translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni‑Channel configurations—from small automation wins to multi‑quarter platform initiatives.

More specifically, you will:
- Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni‑Channel Routing.
- Own the mix of declarative (Flow,



validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case.
- Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production.
- Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade‑offs clearly laid out.
- Research third‑party AppExchange packages, alternative patterns, and Salesforce platform features to recommend the best‑fit approach.
- Lead implementation from design through deployment, including unit tests, UAT support, and hypercare.
- Build and maintain integrations between Salesforce and the wider support stack (TheLoops, Ask Sovi, analytics, internal APIs).
- Automate repetitive agent and supervisor tasks—queue management, case routing, SLAs, escalations—to free up capacity.
- Apply Salesforce best practices around security, performance, release hygiene, and

📌 Senior Salesforce Solutions Engineer (San Miguel de Tucumán)
🏢 Sovos
📍 San Miguel de Tucumán