CLIENT SUPPORT SPECIALIST (B2B)

Full-time (40 hrs/week) | Remote | Argentina

The Role

Join a fast‑growing North American company transforming the way organizations provide ready‑to‑heat meal solutions across corporate offices, healthcare facilities, schools, and residential communities. We’re looking for a Client Support Specialist who enjoys solving complex problems, supporting business clients, and taking ownership of customer issues from start to finish. This is much more than a traditional support role. You’ll become a trusted partner for business clients, ensuring operational issues are resolved efficiently while delivering an outstanding customer experience. Success in this position requires excellent written communication, strong attention to detail, and confidence working with CRM and ticket management platforms in a fast‑paced environment. If you enjoy helping customers, collaborating across teams, and making a real operational impact, we’d love to hear from you.

Position





We’re looking for a proactive and detail‑oriented professional to support business clients through customer communication, ticket management, order support, account maintenance, and operational issue resolution. The idóneo candidate is highly organized, enjoys problem‑solving, and takes ownership of customer cases until they’re fully resolved.

Responsibilities

Customer Support & Ticket Management
- Manage high‑volume customer inquiries across email, live chat, and ticket management platforms.
- Resolve customer requests while consistently meeting SLA and quality expectations.
- Accurately document customer interactions and maintain detailed ticket records.
- Prioritize customer requests based on urgency and business impact.
- Own customer cases from initial contact through final resolution while keeping clients informed throughout the process.

Order Support & Account Management
- Process order updates, modifications, replacements, credits, refunds, and account changes.
- Investigate

📌 CLIENT SUPPORT SPECIALIST (Esquel)
🏢 The Global Talent
📍 Esquel