Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities:
Customer Care & Operations
- Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
- Ensure timely and effective resolution of customer issues and maintain service levels.
Team Leadership
- Coach and guide associates to improve performance and engagement.
- Promote team development and align resources to operational needs.
Performance Management
- Monitor KPIs related to productivity and quality.
- Analyze performance, identify root causes, and implement corrective actions.
Planning & Control
- Support short
- and long-term planning for the team.
- Ensure controls are in place to manage risk, performance, and process improvements.
People & Stakeholder Management
- Support recruitment, performance management, and employee relations in line with HR policies.
- Communicate performance results and collaborate with internal teams and clients as needed.
What are the requirements needed for this position?
- Advanced English levelAt least 1 year experience as supervisor or team leader
Work hours - Monday to Friday. 12 pm 21 pm
Hybrid model
Helping People Thrive in a Connected World
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading integral business ser
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