Position: Senior Program Manager

Department: Product Development/Technology

POSITION SUMMARY

The Senior Program Manager drives execution of cross-LOB technology programs on behalf of Engineering leadership, wherever an initiative spans more than one Line of Business, more than one team, or requires a neutral, program-level owner rather than sitting inside a single group. This role owns specific programs end to end: defining scope and milestones, tracking progress in Jira, surfacing risk, and preparing the data and narrative that feed into Steering Committee (Steerco) reporting. The portfolio spans any technology initiative leadership needs run in a structured, cross-LOB way, for example: cloud cost tracking and optimization (such as AWS cost governance), observability platform governance (such as Grafana usage, permissions, and cost), CMT change management adoption, DORA metrics rollout, the Pipeline Maturity Model gap analysis, and Quality Gate rollout across LOBs. The Senior Program Manager reports to the Program Management Lead and works day to day with the relevant technical leads,



LOB representatives, and VP stakeholders to keep committed work on track. The idóneo candidate brings enough technical fluency across cloud infrastructure, SDLC, DevOps, and QA practices to engage credibly with engineering teams on whatever program they are assigned, and an active orientation toward using AI tools to do the job faster and better.

KEY RESPONSIBILITIES

Program Execution and Tracking

• Own day to day execution of one or more assigned cross-LOB technology programs (for example: AWS cost tracking and optimization, Grafana observability governance, CMT wave adoption, DORA dashboard stabilization, Pipeline Maturity Model gap closure, Quality Gate rollout).

• Maintain accurate, live status in Jira for assigned initiatives: epics, owners, blockers, and target dates, so the cross-LOB portfolio view is always current.

• Identify program-level risks and blockers early and

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