We are hiring a Customer Support Manager (Shopify & Zendesk) for a growing eCommerce company in the Automotive Aftermarket industry. This is a Part-Time-to-Full-Time remote role for a USA-based company.

Key Responsibilities
- Manage customer support inquiries primarily through Zendesk, providing timely, professional, and accurate responses.
- Assist customers with order updates, returns, shipping questions, warranty inquiries, and general product support.
- Resolve Shopify order issues including order modifications, refunds, cancellations, and fulfillment-related concerns.
- Investigate customer issues independently and coordinate with internal teams when required.
- Maintain excellent response times while ensuring a high level of customer satisfaction.
- Work closely with the Operations and eCommerce teams to improve customer experience and support processes.
- Identify recurring customer issues and recommend improvements to workflows and documentation.
- Utilize AI tools, including Claude, to improve efficiency and enhance customer support where appropriate.




- Document customer interactions and maintain accurate records within Zendesk.
- Contribute to building scalable customer service processes as the company grows.

Required Qualifications
- 3+ years of customer support experience working directly for a Shopify eCommerce brand.
- 2+ years of experience supporting customers within the automotive, technical, mechanical, or engineering-related industries.
- 1+ hands-on experience using Zendesk as the primary customer support platform.
- Strong understanding of drop-shipping and how Shopify-based drop-shipping stores operate.
- Strong understanding of Shopify order management and customer workflows.
- Excellent written English communication skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable working independently in a remote environment.

Preferred Qualifications
- Experience working with AI-powered customer support tools such as Claud

📌 Ecommerce Customer Support Manager (Argentina)
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