Supv, Capability Center OperationsApplylocations: Buenos Aires (Alem)time type: Full timeposted on: Posted Yesterdayjob requisition id: R-114556Customer Care SupervisorPlans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.### ### Key ResponsibilitiesCustomer Care & Operations* Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.* Ensure timely and effective resolution of customer issues and maintain service levels.Team Leadership* Coach and guide associates to improve performance and engagement.* Promote team development and align resources to operational needs.Performance Management* Monitor KPIs related to productivity and quality.* Analyze performance, identify root causes, and implement corrective actions.Planning & Control* Support short- and long-term planning for the team.* Ensure controls are in place to manage risk, performance,



and process improvements.People & Stakeholder Management* Support recruitment, performance management, and employee relations in line with HR policies.* Communicate performance results and collaborate with internal teams and clients as needed.What are the requirements needed for this position?* Advanced English level* At least 1 year experience as supervisor or team leaderWork hours - Monday to Friday. 12 pm 21 pmHybrid modelHelping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and e

📌 Supv, Capability Center Operations (Buenos Aires)
🏢 Assurant
📍 Buenos Aires