Responsibilities

Build and lead the LATAM support team
- Hire your team: Hire, onboard, and develop Halter's first Support Specialists in South America, in line with growth plans.
- Drive performance: Set clear expectations and drive performance through team routines, coaching, and accountability.
- Set the culture: Build a high-performance culture from day one – one that reflects Halter's standards and serves the region well.

Stay close to customers and the field teams
- Get on ranch: Spend time on ranch with producers to deeply understand their workflows, challenges, and how Support can lift the end-to-end experience.
- Partner with the field team: Spend time with the field team to understand their customers' experiences with support, and use those insights to keep improving.
- Step in when it counts: Step in on complex or high-impact customer issues, and use those moments to coach the team.
- Champion the region: Carry the voice of the South American producer and their animals into every internal conversation – you're the region's advocate.





Own performance and operations
- Run daily operations: Execute the integral support strategy across LATAM, turning strategy into clear, repeatable daily operations.
- Own the numbers: Own regional KPIs including CSAT, response times, quality, and cost to serve.
- Use data: Use data daily to understand trends, prioritise work, improve the customer experience, identify risks, and lift team performance.
- Build reporting: Build and maintain reporting that highlights trends, risks, and opportunities for smarter ways of working.
- Stay aligned with the field: Work closely with Territory Managers and Account Managers to stay aligned on customer health and act fast when things need attention.
- Drive proactive support: Lead proactive support initiatives including education content, risk identification, and customer outreach.
- Raise the bar: Continuously lift the standard of support through clarity, coaching, and operational improve

📌 Customer Support Manager (Buenos Aires)
🏢 Icehouseventures
📍 Buenos Aires