Svitla Systems Inc. is looking for a Salesforce Service Cloud Engineer for a full-time position on a 3-month project (40 hours per week) in Argentina/Mexico. Our client is a workforce management and payroll solutions provider that enables organizations to hire, manage, and pay employees worldwide.

Requirements
- Strong experience with Salesforce Service Cloud.
- Experience supporting Salesforce implementations, migrations, cutovers, and production go-lives.
- Understanding of Salesforce administration and configuration.
- Knowledge of Salesforce Knowledge Management.
- Ability to understand and evaluate Salesforce solution architecture and integrations.
- Understanding deliverables vs. shortfalls against the SoW and raising them to Clarity and the Project Lead.
- Experience working with third-party implementation partners or vendors.
- Ability to review project deliverables against Statements of Work and identify delivery gaps.
- Expertise in defining operational processes, ownership models, and RACI matrices.
- Strong troubleshooting, incident management, and user-support capabilities.




- Experience creating platform roadmaps and delivering post-go-live enhancements.
- Ability to assess technical candidates through interviews and practical exercises.
- Strong documentation, onboarding, and knowledge-transfer skills.
- Excellent stakeholder management and communication skills.

Nice to have
- Experience operating as a Salesforce Lead Administrator, Service Cloud Lead, or Salesforce Product Owner.
- Understanding the transition of Salesforce platforms from implementation projects into business‑as‑usual operations.
- Experience working across multiple business units and cross‑functional project teams.
- Familiarity with service management processes and SLA‑based support environments.

Responsibilities
- Perform as a Salesforce Subject Matter Expert on Service Cloud.
- Partner with 3rd party vendor to understand the architecture of the delivered solution.
- Create RACI

📌 SALESFORCE SERVICE CLOUD ENGINEER (Argentina)
🏢 Svitla Systems
📍 Argentina