Cloudbeds is seeking a Customer Support Manager for Latin America (LATAM) to lead a remote team of Customer Support Leads, delivering exceptional hotelier support. You’ll bring firsthand hotel operations experience to escalations, coaching, and process decisions, and you’ll be comfortable making direct calls to customers to resolve issues.
The role requires 2+ years of leading a customer-facing team, fluency in English and Spanish (Portuguese a plus), and a passion for ownership and results in a