Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and greatly influence how likely they are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together and encourage them to bring their whole selves to the role.

The Role

At Medallia, we help the world’s leading organizations understand and improve customer and employee experiences through real‑time intelligence, analytics, and AI‑driven action. As enterprise AI evolves, context quality is becoming the defining factor in delivering trustworthy, personalized, and actionable AI experiences.



We are building the next generation of enterprise AI systems where memory, grounding, semantic understanding, and organizational context become core infrastructure.

We are looking for a Principal Context & Knowledge Systems Engineer to define and build the knowledge architecture powering AI across Medallia.

Mission

Solve enterprise context engineering at scale. This role is responsible for designing the foundational systems that enable AI to understand organizational knowledge, relationships, permissions, history, and real‑time signals with high accuracy and relevance.

As AI systems increasingly depend on context quality rather than raw model capability, this role will lead the architecture for retrieval, memory, semantic understanding, and grounding across the enterprise. You will build the intelligence layer that connects enterprise knowledge, user context, organizational structure, and live operational sign

📌 Principal Engineer, Context (Esquel)
🏢 Medallia
📍 Esquel