At ShipHero, we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow.

As a Support Engineer at ShipHero, you will work with a range of responsibilities, including:

Partnering with users to troubleshoot, identify bugs, and provide workarounds
Providing Engineers with details on bugs identified for the resolution of complex issues
Writing and developing internal resources (knowledge base articles, applications)

The team accomplishes these tasks by developing an exhaustive understanding of the application and working closely with ShipHero’s excellent developers, designers, and customer success teams. If you are interested in being part of cutting-edge SaaS software that is disrupting the industry, take a moment to apply

This is a remote, work-from-home position. We collaborate daily with video chat and Slack.





The Strongest Applicants Have

Strong analytical, diagnostic, and troubleshooting skills
A demonstrated passion for solving puzzles through persistence and patience
Excellent verbal & written communication skills
The ability to explain technical issues to a non-technical audience in an engaging way
A willingness to learn in a fast-paced environment
Strong prioritization, organizational, and documentation skills
Demonstrated reliability and ability to work in a team setting as well as independently

Key Responsibilities

Work closely with customers and other members of the general support team
Become a product expert on the ShipHero platform to help resolve customer queries and issues.
Identify and analyze trends to influence our Help & Support strategy (i.e. common support requests and friction points).
Assist with identifying, reproducing, and escalating product issues and bugs to the Enginee

📌 Technical Support Engineer (Argentina)
🏢 ShipHero
📍 Argentina