The Implementation Consultant II will be responsible for developing, implementing and managing client project plans from project kickoff until the transition to either the Client Support or the Compliance Services teams. The Implementation Services team delivers onboarding, training, and other project-based services for clients utilizing Sovos’ products and/or service offerings. The Implementation Consultant is responsible for ensuring projects are completed on time with a high level of quality and client satisfaction, in addition to executing key configuration tasks.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Key Position Responsibilities
Act as primary point of contact during the implementation process for the client
Complete configuration tasks
Complete thorough Client Procedures or solution architecture documents which include all configuration details and any other necessary information to support the client on a go-forward basis
Continue service or support activities for clients after successful implementation as needed, especially during peak processing times
Develop and manage the project plan, project risks and actively resolve project related issues as they arise
Identify and implement improvements to processes, documents, tools, reports, etc. to benefit the new customer implementation process
Lead fast-paced work sessions with clients to come up with technology-based solutions to solve business problems
Perform a seamless, documented and thorough transition after implementation is complete
Prepare project plans for intermediate to complex assigned tasks, balancing commitments across multiple projects
Provide training as necessary to clients
Provide training, coaching and mentoring to teammates
Understand the client business logic and translate those requirements into technical specifications, develop the
📌 Implementation Consultant II (San Miguel de Tucumán)
🏢 Sovos Latinoamérica
📍 San Miguel de Tucumán
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