Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary

Key Responsibilities
- Administer and support enterprise DNS, DHCP, and IPAM services within a general environment.
- Monitor, troubleshoot, and resolve incidents impacting DDI infrastructure and related network services.
- Manage DNS records, DHCP scopes, IP allocation activities, and related configuration changes.
- Support DDI modernization and migration initiatives, including transition activities to global DDI platforms.
- Perform system administration, patching, upgrades, and configuration maintenance across DDI environments.
- Leverage monitoring and operational tools to ensure service health, availability, and compliance with established service levels.
- Conduct root cause analysis and support problem management activities for critical incidents.
- Act as a technical SME and collaborate with stakeholders, partners, and operational teams to implement DNS/DHCP changes and support technical initiatives




- Maintain operational documentation, knowledge articles, and standard operating procedures.
- Contribute to continuous improvement initiatives and support a 24x7 operational environment when required.

Required Qualifications
- Minimum 3 years of experience supporting Enterprise DDI (DNS, DHCP, and IPAM) environments.
- Hands-on experience administering and troubleshooting DNS and DHCP services in enterprise environments.
- Experience managing DNS records, DHCP scopes, IP allocation, and related configuration activities.
- Strong understanding of IP networking concepts and experience troubleshooting network-related issues.
- Experience working with Windows and Linux server environments.
- Hands-on experience using Linux/Unix command-line environments.
- Experience supporting incident, problem, and change management processes.
- Ability to perform root cause analysis (RCA) for critical incidents and serv

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