As a Senior Application Management Engineer at EY, you will have the opportunity to improve and adapt a service to fit a specific customer, market, or need.
You will adapt and integrate existing software and troubleshooting issues to create user-friendly tools.
Key Responsibilities
- Understanding complex services and infrastructure mapping allowing better issue identification and resolution. Strong communication and interpersonal skills for client interactions.
- Coordinate and handle deployments in all environments.
- Manage cross-organizational escalations, alerts, incident reporting, and service improvement strategies
- Assist applying patches and fixing vulnerability issues found on applications
- Participate in performance improvements efforts
- Creation of monitoring and preemptive alerting for all critical parts of an application
- Creation of real-time and recurring analytics reports and dashboards related to application metrics, like health, usage, and trending
- Support technical incident reviews and problem analysis for all service disruptions
- Application and system logs analysis facilitating the identification of underlying causes of service disruptions and preparing root cause analysis
- Coordination with vendors regarding deployments, problems, fixes, and required enhancements of production components
- Oversee software from evaluation and deployment to ongoing maintenance, upgrades, and retirement.
- Serve as an escalation point (L3) to troubleshoot software errors, perform root-cause analysis, and deploy patches.
- Manage deployment pipelines, automate release processes, and maintain virtualization/cloud infrastructure.
Technical Skills:
- Knowledge with Cloud Platforms (Azure) and Operating Systems (Windows Server, Linux Server).
- Knowledge of Containerization & Orchestration (Docker, Kubernetes).
- Familiarity with CI/CD Pipelines (Jenkins, GitHub Actions, GitLab).
- Experience with Scripting Languages
📌 TTT - Senior Application Management Engineer - EY Global Delivery Services (Buenos Aires)
🏢 EY Studio+ Nederland
📍 Buenos Aires
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