Senior Associate – Time Away Operations (Leave & Accommodations)

Role Summary

Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.

Key Responsibilities

Case Intake & Documentation
- Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors)
- Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation
- Perform initial quality checks and resolve data gaps before case progression

Inbox & Case Coordination
- Manage shared inboxes and triage incoming inquiries, documents, and requests
- Determine appropriate routing, urgency, and next steps based on established guidelines




- Respond to routine employee inquiries and escalate complex or sensitive issues as needed

Case Lifecycle Support
- Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals)
- Track outstanding items and follow up with employees and stakeholders to meet deadlines
- Support return-to-work communications and case updates

Quality Control & Case Closure
- Conduct quality reviews on active and closing cases to ensure accuracy and compliance
- Validate that all required documentation, notes, and approvals are complete prior to closure
- Identify and correct errors or inconsistencies in case records

Leave Processing & Tracking
- Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems
- Maintain trackers to monitor documentation, deadlines, and case status
- Ensure timely updates and communication of leave details to employees

Reporting &

📌 Time Away Coordinator 1 (Buenos Aires)
🏢 EY Studio+ Nederland
📍 Buenos Aires