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About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
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About the Client
A bootstrapped B2B SaaS company serving the seasonal pool and field service industry is looking for a Customer Success & Inside Sales Representative to own the entire front-line customer experience — from inbound support to warm-lead sales conversion.
The company operates two connected businesses: a software platform used by pool service operators to manage scheduling, invoicing, and technician workflows, and a physical pool service company that doubles as a training ground for new hires. Leadership is lean and founder-led, with a culture that prioritizes ownership, autonomy, and quality of work over rigid structure or high-touch oversight.




About the Role
In this role, you'll spend your first 1–2 months embedded in the physical pool service side of the business, learning firsthand the workflows and pain points that customers bring to the software platform. From there, you'll transition into full ownership of inbound customer support, technical ticket triage, and warm-lead sales conversations — toggling between order resolution and consultative selling depending on the day.
Given the seasonal nature of the business, call volume and sales activity shift significantly throughout the year. Success means customers consistently feel heard and confident after every interaction, warm leads are followed up on without prompting, and the founder is fully removed from day-to-day front-line calls.
Core Responsibilities
Inbound Customer Success & Technical Support
Answer inbound calls and emails from existing customers during core business hours (8:00

📌 Remote Sales (Buenos Aires)
🏢 Pearl
📍 Buenos Aires