NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary
Play a key part in ensuring accurate and timely management of the credit practices within the company’s accounting function.
Key Areas of Responsibility
- Responsible for superior service by ensuring customer’s queries/disputes are handled in timely manner and in accordance with company policy and procedures. They will engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for their designated Line of Business (LoB). The individual in this role should understand all aspects of order to cash.
- Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction.
- Resolve root cause issues that are driven through disputes, from an order to cash perspective.
- Responsible for providing leadership, training and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes.
- Communicate effectively (oral and written) to identify and document necessary information.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
- Adherence to quality and compliance guidelines.
- Support any new initiatives and successful implementation.
- Key interface points will include sales, account support, operations, and account management leaders. They will also interface closely with outsourced and retained resources as needed to resolve and close issues.
Basic Requirements
- Languages: English and Spanish
- Previous experience within collections/billing/dispute management space
- Strong problem solving and c
📌 Customer Billing (Buenos Aires)
🏢 Ncratleos
📍 Buenos Aires
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