Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub, CiraSync On‑Premise, and SyncGene—draws on 20+ years of experience helping organizations move from on‑premises Exchange/Active Directory to Exchange Online and Azure AD.
Role Overview
We’re looking for a Customer Support Specialist who will deliver outstanding customer service and technical assistance for our software‑as‑a‑service products. You’ll learn our offerings end‑to‑end and communicate clearly with customers to resolve issues and ensure a seamless user experience.
What You’ll Do
- Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
- Diagnose and troubleshoot technical issues related to our SaaS products and software.
- Assist users with setup and effective use of our applications.
- Document and track support requests in Salesforce Service Cloud.
- Collaborate with product and engineering to escalate and resolve complex issues.
- Gather and relay customer feedback to inform product enhancements.
What You’ll Bring
- Experience in customer support, ideally within a SaaS environment.
- Strong problem‑solving abilities and keen attention to detail.
- Familiarity with SaaS products and customer support tools.
- Ability to work autonomously and collaboratively within a team.
- Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
- Empathy and patience when handling customer concerns, especially in challenging situations.
Required Technical Experience (Microsoft)
- Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows.
- Exchange Online — mailbox, calendar, and c
📌 Customer Support Specialist (Argentina)
🏢 Cira Apps
📍 Argentina
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