Location: Guadalajara Jalisco, Hybrid Working Scheme (Providencia Office)
English Advanced

Summary

This role will support the enterprise adoption of Generative AI, M365 Copilot,
and AI-driven analytics capabilities.

The Analyst – AI & Analytics will act as a front-line enablement and support
resource, helping business users leverage AI tools to accelerate insights and
productivity.

The position plays a critical role in enabling Hershey’s vision of real-time,
self-service, AI-powered decision-making across the enterprise.

Major Duties/Responsibilities:

50% AI Enablement & User Support
• Provide front-line support for M365 Copilot, Power BI Copilot, and AI
tools, acting as first responder for user questions and issues

* Prompt engineering and effective Copilot usage
* Interpreting AI-generated outputs
* Using natural language to query enterprise data

• Support Copilot adoption across Teams, Excel, Power BI, and Business Chat
• Resolve common issues and support technical problems when required
• Contribute to building FAQs, prompt libraries, and best practices





30% Agentic AI Development Support
• Assist in building simple AI agents and workflows using:
1. Copilot Studio
2. Power Platform (Power Automate)
3. Pre-built connectors (API integrations)

• Support agent prototyping and testing for business use cases
• Help configure:
1. Prompts + instructions
2. Data connections (guided, not engineering-heavy)
3. Basic logic flows / decision steps

• Participate in agent pilot deployments and user testing
• Document agent behavior, inputs, outputs, and limitations

20% AI-Driven Analytics Support
• Create: Usage Guides, Usage Playbooks
• Support: Workshops, bootcamps, use cases, help users move from reports – AI
insights

Minimum knowledge, skills and abilities required to successfully perform major
duties/responsibilities:

* Practical understanding of Generative AI tools (e.g., M365 Copilot) and their
application in business workflows
* Ability to write and refine

📌 AI Business Analyst (Providencia)
🏢 The Hershey
📍 Providencia