At Motivus, we believe in unlocking human potential through innovative, cutting-edge solutions. With over 1,600 team members across 5 countries, we provide a full spectrum of software and digital services. Our teams are dedicated to driving sustainability, pushing the boundaries of technology, and building the next generation of world-class digital solutions that empower our clients and make a lasting impact. As part of our team, you'll work alongside forward-thinking professionals committed to creating groundbreaking solutions that shape the future of the industry.
Position Overview
We are looking for an
Intermediate Service Desk Analyst
woth a high rate of customer contacts processed during their shift and can perform tasks in the entire scope of Knowledge Base Articles for multiple clients.
The SDA will be supporting an international workforce of developers working in Windows and Linux development environments, often within a C/C++ development framework.
The adecuado candidate should be passionate about support and able to be responsive in a support environment (sometimes on call after hours).
Fluent English is required, as you'll interact with international users daily.
What You'll Do
First Contact
- Receive and respond to customer requests via multiple channels (phone, email, chat, other).
- Document the customer item and determine its categorization and classification according to operating procedures.
- Resolve the issue according to established and approved Knowledge Base articles or escalate the issue to the next level of support.
Incident Lifecycle Coordination
- For customer tickets (Incidents or Service Requests), that are escalated to other support teams, continuously track the issue until closure, keeping the customer apprised of its status.
- On-call availability to enable different shifts to guarantee issue resolution.
What We're Looking For
- +1 years working in their particular technological domain / Helpdesk experience
- Stron
📌 Intermediate Service Desk Analyst (Argentina)
🏢 Motivus
📍 Argentina
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.