About the Company:
The client is a global leader in enterprise voice solutions and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows, and deliver real- time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, the client powers the intelligent enterprise, connecting people, platforms, and data to move business forward.

Certified for leading UCaaS and CCaaS environments, such as Microsoft Teams, Cisco Webex, Zoom and Genesys, our solutions provide universal interoperability that breaks down communication silos and unlocks organizational potential.

Job Summary:
The Service Reliability Engineer will join a dynamic R&D; group that designs and develops AI-powered UC recording SaaS solutions.



The Service Reliability Engineer will provide expert technical support for complex production issues, working closely with field engineers, R&D;, and customers. We are looking for a hands-on professional who is passionate about troubleshooting, learning, and implementing new technologies, and who takes ownership of reliability and service quality. Work with cutting-edge conversational AI technologies in a fast-paced environment, with opportunities to grow in AI, product development, and SaaS. Contribute to a solution recognized as the "Best Use of AI" at the UC Awards 2024.

The position is based in North America. The support engineering team is general, with members located in the USA and Israel.

Responsibilities:
- Investigate, troubleshoot, and resolve complex production issues and escalations.
- Monitor production systems and proactively identify potential reliability risks.
- Participate in a 24/7 on-call rotation to support c

📌 Service Reliability Engineer (Buenos Aires)
🏢 Techunting
📍 Buenos Aires