Buenos Aires, Buenos Aires

Job Summary

Depot Tech Engineer (DSS) (End-User Computing) Role Overview The PCaaS Onsite Engineer provides hands-on end-user computing support at client locations, covering device deployment, asset management, build/configuration, incident resolution, and vendor coordination to ensure reliable PCaaS service delivery.

Key Responsibilities

Key Roles & Responsibilities • Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal. • Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements. • Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM. • Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations. • Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations. • Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.



Required Skills • Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting. • Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking. • Strong communication, stakeholder coordination, documentation, and customer service skills. • Ability to work independently onsite, manage priorities, and support enterprise/integral delivery models.

Skill Requirements

Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting. • Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking. • Strong communication, stakeholder coordination, documentation, and customer service skills. • Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.

Other Requirements

Depot Tech Engineer (DSS) (End-User Computing)\\r\\nRole Overview\\r\

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🏢 Hcltech
📍 Buenos Aires