CUSTOMER SUPPORT SPECIALIST - BUENOS AIRES, ARGENTINA
ABOUT ECHOBOX
We are a fast-growing, research-driven company building an artificial
intelligence that helps online publishers overcome the challenges they face
every day. Using novel AI, we are revolutionising the publishing industry and
have a track record of building things that others have ruled out as impossible.
Leading names from around the world rely on our product every day, including The
Times, Le Monde, The Guardian, Vogue and many more.
Our team is our best asset. We work with extremely smart and talented
individuals, who all enjoy a high degree of responsibility and independence in
structuring their work.
ABOUT THE ROLE
We are looking for an enthusiastic, agile, diligent and highly organised
Customer Support Specialist (CSS). In this position, you will work closely with
our client base as well as members of both the technical and client management
teams. You should expect to communicate regularly with the Tech team on
identifying, defining, and solving technical issues that are causing downtime or
other challenges for our integral customer base. On the commercial side of the
company you will work closely with our Customer Success team (CS) who will be an
escalation point for communicating certain support issues to the client base.
You will gain invaluable experience working across these teams and will also
interface with Sales, Marketing, and RevOps. As you will be handling client
queries, many of which are product-focused, you should anticipate developing a
deep understanding of how our products work and how to communicate issues in an
empathetic and customer-centric fashion. As we leverage APIs of some of the
largest social media platforms (FB, IG,X, etc) sometimes the issue is not on our
side and you will need to communicate this to clients and manage expectations.
Be prepared to discuss the specifics of these challenges, whilst being
product-savvy enough to understand certain platform behaviou
📌 Customer Support Specialist (Buenos Aires)
🏢 Echobox
📍 Buenos Aires
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