Job Title: Bilingual Medical Receptionist
Position type: Full-Time
Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days: Monday to Friday
Salary: $6 - $8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: LATAM
Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.
As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey. A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.
In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations,



and document management. Attention to detail is essential, especially when handling patient records and insurance-related processes.
You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish. This role is adecuado for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.
Scope of Work / ResponsibilitiesPatient Communication
Answer inbound calls and manage phone reception
Call, text, and email patients for appointment reminders and updates
Respond to inquiries regarding insurance, copays, and appointments
Provide pre-appointment instructions (e.g., medication reminders)
Scheduling & Coordination
Schedule, reschedule, and confirm appointments
Manage new patient referrals and bookings
Handle

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