APM Terminals is looking for a TOS L3 Support Engineer to join our team providing global support for mission-critical Navis N4 and XPS platforms.
You will be part of the global backbone ensuring system stability, incident resolution and continuous improvement of TOS environments across our terminals worldwide.
In addition to providing advanced support, you will play an active role in implementation projects, system upgrades, and TOS-related cybersecurity initiatives, collaborating across global teams to secure, modernize and standardize our critical systems.
Preferred Location: Spain
Key Responsibilities:
- Provide L3 support for Navis N4 and XPS platforms, securing high availability and performance of global terminal operations.
- Investigate, diagnose and resolve complex incidents (application, database, integration, and infrastructure level).
- Perform root cause analysis and deliver permanent fixes, ensuring knowledge is documented and shared.
- Manage incidents, requests, changes, and problems through ServiceNow (SNOW) aligned with ITIL best practices.
- Support system upgrades,



patches, and configuration changes in coordination with terminals, vendors, and general teams.
- Contribute to implementation projects, TOS migrations, and cybersecurity initiatives related to terminal platforms.
- Collaborate with L2, local IT, and vendors to ensure proper escalation and resolution of TOS issues.
- Participate in standardization projects and initiatives improving monitoring, observability, and automation.
- Analyze monitoring and performance data to anticipate issues and optimize stability.

What We’re Looking For:
Must-Have (Required Qualifications):
- Knowledge of Terminal Operating Systems (TOS NAVIS N4 and XPS) front-end and back-end
- Hands-on knowledge of Navis N4 and XPS, both functional and technical (front-end and back-end).
- Familiarity with system administration basics.
- Strong problem-solving and analytical skills, with ability to quickly triage and isolat

📌 TOS Support Analyst (Buenos Aires)
🏢 Maersk
📍 Buenos Aires