At Kansas City Clinic Advisors, we’re looking for a Healthcare Customer Support representative to join our team
In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism.

? Key Responsibilities:
• Answer incoming patient phone calls related to billing inquiries and payment requests.
• Assist patients in understanding medical bills, account statements, balances, and payment options.
• Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks).
• Provide cost estimates for procedures and services when applicable.
• Follow up with patients on outstanding balances and coordinate repayment options.
• Use payer portals and eligibility tools to verify benefits and explain coverage.
• Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner.




• Document all patient interactions and billing updates accurately in internal systems.
• Support additional administrative tasks related to revenue cycle and billing workflows as needed.

? Requirements:
• Fluent English (C1 level and above – strong verbal communication is critical)
• 2 years of experience in customer service, medical billing support, or similar patient-facing roles.
• Previous experience explaining bills, payments, or financial information to customers over the phone is strongly preferred.
• Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs)
• Highly organized, detail-oriented, and comfortable working in structured, fast-paced workflows.
• Bachelor’s degree or tertiary education preferred

? About the Role & the Company:
? Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).
? Full-time schedule, working 8am to 5pm U.S CST

📌 Healthcare Assistant (Buenos Aires)
🏢 Kansas City Clinic Advisors
📍 Buenos Aires