Position Summary
The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV’s service standards, supporting clinic goals, and contributing positively to the team culture.

Becoming a Team Member:
Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit

Responsibilities
- Client Experience & Front Desk Operations
- Warmly greet every client entering and exiting the clinic
- Manage check-in, check-out, and payment processes
- Provide accurate information about treatments, packages, retail,



and promotions
- Address client questions professionally and courteously
- Maintain confidentiality and uphold SEV service standards

Sales & Service Promotion
- Actively promote services, memberships, and retail products
- Identify client needs and recommend appropriate treatments or upgrades
- Support clinic sales goals through product knowledge and engagement
- Maintain up-to-date familiarity with pricing and promotions

Scheduling & Administrative Support
- Accurately book, modify, and cancel appointments
- Answer phone calls with elevated phone etiquette
- Respond to emails and voicemails promptly
- Utilize booking and client-management systems efficiently
- Support scheduling flow and operational updates

Office & Treatment Room Support
- Open and close clinic per Standard Operating Procedures
- Maintain a clean, stocked, organized front desk and lobby
- Assist with transitional cleaning of

📌 San Rafael
🏢 Sev Laser
📍 San Rafael