Who we are?

SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

Deliver outstanding technical support via chats and emails;
Lead high-volume customer onboarding sessions via video calls;
Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes;
Prepare and lead recurring support retrospectives,



identifying customer trends and helping Engineering prioritize improvements;
Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality;
Maintain and improve customer-facing documentation and self-service resources in GitBook;
Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management;
Run recurring support retrospectives and surface trends for prioritization and improvement;
Create and maintain structured tickets and contribute to workflow improvements in Zendesk and Linear;
Review and optimize Inkeep (AI chatbot) conversations, adjusting rules, flows, and content to continuously improve automated responses

What you need to succeed in this role:

Excellent English communication skills (at least C1 for both spoken and written);
At least 1-2 years of proven experience in a Technical Support role;
Experience translating techni

📌 (Fluent English) Technical Support Consultant (Buenos Aires)
🏢 SupportYourApp
📍 Buenos Aires