Field Service Engineer

The Field Service Engineer (FSE) is responsible for providing onsite system
diagnostic and analytical support to customers within a geographic territory, or
assigned to a specific account, supporting the customer per the terms of the
Service Level Agreement(SLA) with Park Place Technologies. Specifically, the FSE
responds to customers’ systems failures by way of computer hardware service,
testing, diagnostic analysis, and systems analysis of hardware, storage area
networks, and system configurations. An FSE must be available to respond to
customer issues 24/7 and service all equipment regardless of product training
within the designated service area. They also must have a thorough and broad
knowledge of system configuration and equipment compatibility requirements and
limitations across various OEM product lines. The FSE has the skillset to review
machine logs internal to the device. As an FSE, you must be willing to
participate in After Hours Support Team (if assigned) - providing first response




to incoming customer service requests after normal business hours – or hours as
assigned per customer contract. The customer support center may field and
coordinate calls during scheduled and unscheduled hours.

Responsibilities:

* Provides onsite technical customer support:
* Ensures timely, professional, and effective response to customer service
needs to maintain a high level of customer satisfaction.
* Must be able to be scheduled for work on shifts occurring at any time of
day.
* Provides effective problem analysis and identification remotely before
arrival at customer site; determines needed parts and documentation to
minimize down time and multiple trips
* Performs service in a cost effective manner.
* Displays professional attitude and courtesy while on site.
* Maintains effective communication with customer and our customer support
center during repair process and any projected delay.
* Analyzes software and hardware error logs, utilizes di

📌 Field Service Engineer (Argentina)
🏢 Park Place Technologies
📍 Argentina