Field Director Services (Córdoba)

Field Director Services (Córdoba)

10 ago
|
The Home Depot
|
Córdoba

10 ago

The Home Depot

Córdoba

With a career at The Home Depot, you can be yourself and also be part of
something bigger.

Position Purpose:

The Field Director Services (FDS) is responsible for overseeing and directing a
team comprising District Services Managers (DSM), Assistant Market Managers
(AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider
Managers (RPM). ) across a multi-district geographical services area. The FDS
will focus on pipeline, conversion, customer service and provider management to
achieve profitability while delivering an excellent installation experience for
Home Depot customers. The FDS is accountable for leading and developing a team
of high-performing field associates, communicating the strategic vision of Home
Services, ensuring safety of all associates and compliance with all regulations
and requirements, and meeting or exceeding targets for assigned sales plans.

Key Responsibilities:

· 15% - Cross-Functional Collaboration - Regularly engages with and
communicate initiatives to field leadership including RVPs, regional support
teams,



and DMs to ensure field connectivity.

· 65% - Services Leadership - Responsible for achieving profitability for
assigned geography by ensuring sales teams are meeting or exceeding targets for
sales plans. Responsible for handling escalated customer issues in partnership
with field leadership. Lead field associates to develop and reinforce selling
and operational skills and desired behaviors through education, coaching,
mentorship, and motivation. Analyze and interpret sales (ie, pipeline,
conversion, gross/net/POS sales), financial (ie, installed revenue, gross
margin, operating profit, EBIT) and operational (ie, cycle time, customer
satisfaction, provider capacity, utilization and in-stock, safety, compliance)
metrics across assigned services area. Identify opportunities and implement
appropriate game plans for improvement. Ensure safety standards are in
compliance with THD, state, and federal regulations.

📌 Field Director Services (Córdoba)
🏢 The Home Depot
📍 Córdoba

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