Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Agent to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket.
What You'll Do
Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone
Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated"
Log and track cases accurately in the client's CRM/helpdesk system
Identify patterns in recurring issues and flag them proactively to the client
Use AI tools to work faster and smarter
Manage your own workload and schedule within agreed hours — no one is watching over your shoulder
Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted.
Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to.
What You Bring
1–3 years of call center or customer support experience (phone-based support strongly preferred)
C1 English level — you'll be the voice of a US company
Strong independent work habits: you don't need daily hand-holding to hit your targets
Comfort using AI tools in daily workflow
Reliable internet, a quiet workspace, and your own equipment
A calm, patient communication style, even with difficult customers
Fully remote
Weekly pay, at and above industry standard
Paid vacation and holidays
Health and learning stipends
Access to AI training and tools
Clear paths to advancement
This Role Isn't for Everyone
This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term c
📌 Customer Support Agent (Argentina)
🏢 Assistant Launch
📍 Argentina
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