10 ago
|
Global Electronics Association
|
Argentina
10 ago
Global Electronics Association
Argentina
Lead CRM Administrator (Salesforce)
The CRM Lead is a hands-on technical and functional leader responsible for the design, administration, and continuous improvement of General Electronics' Salesforce platform. This role owns the day-to-day health of Salesforce while partnering closely with Sales, Marketing, and Services teams to ensure the platform drives productivity and supports business goals. This role reports to Director, CRM & ERP Systems.
Key Responsibilities:
Platform Ownership: Serve as the primary Salesforce administrator and subject matter expert, managing configuration, user access, data integrity, and system health across Sales Cloud, Service Cloud, and related tools.
Enhancements & Delivery: Gather requirements from business stakeholders and translate them into Salesforce solutions, including flows, custom objects, validation rules, dashboards, and reports, delivered on time and with minimal disruption.
User Enablement: Own onboarding, training, and ongoing enablement for Salesforce users. Act as the first line of support for platform questions and issues.
Data & Reporting: Maintain clean, reliable CRM data. Build and manage dashboards and reports that give leadership clear visibility into pipeline, customer activity, and team performance.
Integrations & Ecosystem: Manage and support integrations between Salesforce and connected tools (e.g., marketing automation, ERP, CPQ). Partner with technical teams to scope and deliver more complex integration work.
Roadmap Contribution: Identify opportunities to improve how the business uses Salesforce. Bring forward recommendations and help prioritize enhancements alongside the broader enterprise systems roadmap.
The Ideal Profile:
The Builder: You don't just maintain the system; you make it better. You're always looking for ways to reduce manual work and improve the user experience.
The Bridge: You understand business needs and work closely with the Principal, Enterprise Platform Strategy to translate them int
📌 Lead CRM Administrator (Argentina)
🏢 Global Electronics Association
📍 Argentina