About Fundraise Up

We’re Fundraise Up - a general fundraising platform built to make donating to
nonprofits fast, seamless, and accessible to all. Every month, our technology
powers tens of millions of dollars in donations across the globe. We focus on
innovation that directly impacts results: faster load times, higher conversion
rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including
UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a
4.9/5 rating across top software review platforms, we’re recognized not just for
our impact - but for the quality of the product we deliver.

ABOUT THE ROLE

We're looking for a proven SaaS leader to join our stellar Customer Success team
and serve the world's most impactful non-profits. As the Director of Customer
Success, SMB & Mid-Market, you will lead and develop a remote team of
LATAM-based Customer Success Managers responsible for driving engagement,
retention, and growth across our mid-market non-profit customer base - while




pioneering a next-generation, AI-driven service model for our SMB segment.

This is a role for someone who thrives at the intersection of people leadership
and operational excellence. You'll build the workflows, playbooks, and KPIs that
enable your team to manage large books of business with precision, and you'll
own the design and oversight of automated service motions that scale our SMB
coverage without sacrificing quality.

KEY RESPONSIBILITIES

* Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team,
coaching and developing CSMs to manage high-volume books of business with
strong retention and satisfaction outcomes.
* Design and oversee an AI-driven service motion for the SMB customer segment,
building automated touchpoints, escalation paths, and human-in-the-loop
processes that deliver consistent value at scale.
* Redeploy and develop CSMs against our mid-market customer base,

📌 Director, Customer Success (Argentina)
🏢 Fundraise Up
📍 Argentina