Senior Business Analyst — OpsKings (Remote)

OpsKings designs and builds custom AI-powered operating systems for fast-scaling service businesses across home services, real estate, logistics, and adjacent industries. Our clients typically generate $3M–$100M in annual revenue and are outgrowing the patchwork of spreadsheets, CRMs, and industry point-solutions they've relied on to date. We replace that patchwork with a single system built precisely around how the business actually operates.

We operate as a boutique, premium business solutions firm. Our team draws primarily from engineering, management consulting, and operational leadership backgrounds — people who have either built systems or run the businesses those systems are meant to serve.

The Role

The Senior Business Analyst serves as the primary point of contact for a portfolio of OpsKings clients, owning each relationship end-to-end: leading calls, managing incoming requests, diagnosing the underlying business problem behind a stated need, translating that problem into a specification the development team can build against,



and ensuring the client is equipped to adopt what has been delivered.

This is a diagnostic role, not an order-taking one. Clients typically arrive with a symptom — "we need a report," "can we track X" — and the analyst is responsible for identifying the presente driver behind that request and determining the appropriate solution.

New hires begin by leading live business process mapping sessions with clients' subject matter experts as part of our intro engagement. From there, the role expands into ownership of full system builds and ongoing iterative improvement work.

Responsibilities

Client Relationship Management
Serve as primary point of contact for a portfolio of clients, with engagements ranging from 3 months to multiple years
Lead recurring calls and manage asynchronous communication through our client request portal
Oversee change management to ensure clients understand and adopt

📌 Senior Business Analyst (Argentina)
🏢 OpsKings
📍 Argentina