We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.

This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.

Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities

Provide L2/L3 production support for critical media applications
Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
Analyze logs, metrics, and traces to identify root causes
Resolve incidents using runbooks and SOPs, escalating when required
Partner with Engineering and SRE teams, providing clear technical context
Support live streaming pipelines and video transcoding workflows
Diagnose issues related to:




Stream ingest failures
Transcoder job errors and performance bottlenecks
Output quality, latency, and availability
Participate in on-call rotations, including weekends
Document incidents, RCAs, corrective and preventive actions
Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

Required

Experience in Application Support, Production Support, or Reliability Engineering roles
Hands-on experience with Go (code reading and debugging)
Strong experience with Kubernetes and Google Cloud Platform (GCP)
Proven experience supporting live streaming and video transcoding workflows
Experience participating in on-call rotations
Strong analytical and troubleshooting skills
Ability to perform effectively during high-pressure incidents

Nice to Have

Experience in media, broadcast, or streaming platforms
Familiarity with live event operations
Experience with Grafana, Prometheus, or similar monitor

📌 Application Support Engineer (Argentina)
🏢 Devsu
📍 Argentina