The Field Quality Engineer leads rapid technical triage, advanced vehicle
diagnostics, and root cause identification for complex or repeat customer
concerns across ICE, Hybrid, and BEV platforms. The role is accountable for
reducing Vehicle Off Road (VOR) time, improving Fixed Right First Repair
performance, and converting field issues into clear corrective actions.

Core Responsibilities

* Lead technical triage for vehicles with complex, intermittent, repeat, or
high-risk customer concerns.
* Diagnose propulsion, electrical, software, communication network, charging,
drivability, and module-related issues.
* Perform structured root cause analysis using DTCs, freeze-frame data, vehicle
logs, scan tool data, network traces, wiring schematics, and service history.
* Drive actions that reduce Vehicle Off Road (VOR) duration and support buyback
mitigation through fast, accurate diagnosis.
* Validate repairs, software updates, calibrations, parts replacement, and
post-repair performance before vehicle release.
* Collaborate with dealership, technical assistance, engineering, service,




quality, and parts teams to close escalations quickly.
* Document customer condition, fault isolation steps, root cause, corrective
action, and repair validation in a clear technical format.
* Identify repeat repair and field trend patterns that impact Fixed Right First
Repair performance.

Role Priorities:

1. Triage: Prioritize vehicle concerns, identify failure mode, and define
immediate diagnostic path.

2. Root Cause: Use DTCs, logs, network captures, schematics, and service history
to isolate true cause.

3. VOR Reduction: Drive rapid repair validation, escalation closure, and repeat
repair prevention.

Qualifications

Engineering graduate

5+ Years of experience

English proficiency

* Advanced vehicle diagnostic capability across ICE, Hybrid, and BEV systems.
* Strong triage discipline with the ability to quickly separate symptom,
system, failure mode, and likely root cause.
* Prove

📌 Field Quality Engineer (Santo Tomé)
🏢 Stellantis
📍 Santo Tomé