The Senior Manager - Integral eBilling will provide strategic and operational leadership for the eBilling Inventory Support and eBilling Timekeeper Maintenance teams. The individual is expected to set the strategy with the eBilling Implementation lead, drive operational and process improvements, set technology strategy, oversee day-to-day processing, ensure quality control and accuracy.
The role-holder will collaborate with the other Senior Service Support Leaders to ensure rapid and accurate processing of client bills, as well as work closely with technology teams to build eBilling requirements and drive automation and efficiency.
Main responsibilities:
Oversee eBilling Inventory and eBilling Timekeeper Maintenance Teams, serving as part of the Firm's Center of eBilling Support to ensure that all teams are complying with the department’s SLAs and KPIs
Address and continue to advance strategic approaches for current eBilling timekeeper maintenance and inventory processes and procedures which includes the development of new KPIs to hold staff members accountable for performance
Proactively seek and identify enhancements to technology to further advance eBilling reporting to evaluate the team’s performance as well as seeking ways to automate manual processes
Collaborate with stakeholders and Center Teams to exchange ideas, respond to feedback and information effectively, efficiently, and logically to advance team’s performance
Participate, coordinate, and collaborate with internal and external teams on special projects from management
Supervise eBilling Managers and Supervisors who are responsible for managing work assignments, staff training, development and providing feedback performance to assigned staff
Work independently with limited supervision to complete assigned tasks. while keeping in mind the needs of relevant Firm stakeholders and prioritizing work as appropriate
Accurately, timely and comprehensively report to Associate Director on status of assigned obje