Aditi Consulting LATAM

Unleash your greatest potential
Elevate your career as a Customer Specialist L1 and join a dynamic, innovative team at Aditi Consulting. Our track record of deploying top-tier professionals has earned us recognition among America’s fastest-growing companies. As we continue to expand, seize the opportunity to grow and thrive in a supportive and forward-looking environment.

Main activities and responsibilities of the role:
• Provide L1 customer support by managing basic tickets and resolving straightforward issues.
• Ensure clear, proactive, and timely communication with customers throughout the incident lifecycle.
• Track and document incident tickets and standard service requests following established procedures.
• Perform initial triage to assess priority, impact, and next steps for each case.
• Work toward achieving First Call Resolution (FCR) by resolving inquiries at the first point of contact whenever possible.
• Monitor Average Handling Time and follow best practices to ensure efficient case management.




• Help maintain Ticket Volume performance by responding promptly and staying organized.
• Contribute to high Customer Satisfaction Scores (CSAT) through empathy, clarity, and quality service.
• Ensure compliance with Service Level Agreements (SLA) by meeting resolution timeframes and escalation standards.
• Collaborate with cross-functional teams as needed to support issue resolution and continuous improvement.

What you will need to be successful:
• Excellent soft skills, including punctuality, anticipation of unforeseen events, and smooth communication of updates.
• Advanced/bilingual English level
• Intermediate experience managing basic tickets and resolving simple issues.
• Basic knowledge of incident tracking and standard service request processes.
• Basic understanding of triage flows.
• Knowledge of key L1 metrics and concepts:
First Call Resolution (FCR)
Average Handling Time
Ticket Volume
Customer Satisfaction Score (CSAT)
SLA

📌 Customer Support (Argentina)
🏢 Aditi Consulting
📍 Argentina