We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.
- Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
- Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
- Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
- Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.




- Perform scheduled server/network patching and optimize hardware resources for efficient operations.
- Work with ICS leadership and team members to ensure the quality and efficiency of IT services.
- Take on additional responsibilities as assigned.

Requirements
- Associateâs degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.
- Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.
- Strong English speaking and writing skills.
- Ability to multitask and maintain effective communication.
- Excellent organizational skills and attention to detail.
- Strong problem analysis and solving capabilities.
- Self-starter with dependability and accuracy in task completion.
- Ability to thrive in a fast-paced environment.

Benefits

Intras Cloud Services offers a dynamic and fun work environment. Our employee benefits includ

📌 GSOC Analyst | Argentina (Buenos Aires)
🏢 Intras Cloud Services
📍 Buenos Aires