Are you passionate about making a tangible difference in people’s lives? In Pacifica Continental, we are looking for a Intake Specialist. Join our team and be the guiding force for our clients as they navigate their legal journey.
Role 100% onsite (Vte. Lopez)
working hours: 10am to 19hs + some Saturdays.
(Bilingual English/Spanish. • Bachelor's degree in Law)
Responsabilities
• Client Intake: Interact with potential clients and gather necessary information during the initial intake process. Conduct interviews, ask relevant questions, and collect key details about potential cases. • Case Assessment: Evaluate potential cases based on predetermined criteria and guidelines. Analyze the facts presented by potential clients and assess the viability and merits of the cases. • Documentation and Record-Keeping: Accurately document client information, case details, and any other relevant data in the firm's case management system or intake software. Maintain organized and up-to-date records of potential cases. • Communication and Follow-up:
Communicate with potential clients to gather additional information, clarify details, and provide updates on the status of their case assessments. Ensure timely and professional communication to maintain client satisfaction. • Legal Research: Conduct basic legal research to gather information related to potential cases. Identify relevant legal issues, statutes, and regulations that may impact the viability of the cases. • Referral Management: Assess potential cases that may fall outside the firm's practice areas of expertise. Provide appropriate referrals to other attorneys or legal professionals when necessary. • Client Education: Explain the firm's services, legal processes, and potential outcomes to potential clients. Educate them on the general principles of law that may apply to their cases, while emphasizing that legal advice can only be provided by an attorney. • Data Management: Ensure the accuracy and completeness of client dat