Cloud Engineer – Support Level 2 & Level 3

Overview

We are seeking highly skilled Cloud Engineers to provide Level 2 and Level 3 support for cloud

environments. These professionals will be responsible for maintaining, optimizing, and securing cloud

infrastructures, ensuring high availability and performance. The roles require deep expertise in AWS and

Google Cloud environments, strong automation capabilities, and a proactive mindset to drive continuous

improvement.

Support Level 2 (6–8 years of relevant experience)

Responsibilities

• Solve incidents through configuration activities and defined operational tasks.

• Conduct proactive maintenance activities as part of daily business operations.

• Support change management processes and contribute to continuous improvement plans.

• Act as an escalation point for Level 1 issues and collaborate with Level 3 engineers.

• Participate in root cause analysis (RCA) for recurring or high-impact incidents.

• Contribute to documentation and Knowledge Management initiatives.

Required Skills & Experience

• Public Cloud Platforms:



AWS (Amazon Web Services), Google Cloud Platform

• Infrastructure as Code: Terraform, CloudFormation

• CI/CD pipelines (CodePipeline, GitLab CD)

• Solid Operating System skills (Windows & Linux)

• Containers and Orchestration (Docker, Kubernetes)

• Cloud Networking and Cloud Security

• Configuration Management (any)

• DevSecOps specialization and understanding of secure development practices

Support Level 3 (>8 years of relevant experience)

Responsibilities

• Conduct deep Root Cause Analysis and provide expert-level resolution for complex incidents and

problems.

• Own and resolve Priority 1 or major incidents with minimal supervision.

• Align with OEMs or third-party vendors when advanced or vendor-specific support is required.

• Implement and support change management activities across environments.

• Provide reactive and proactive automation for service improvement and oper

📌 Cloud Engineer (Buenos Aires)
🏢 ZirconTech
📍 Buenos Aires