Our client is searching for a Cloud Support Engineer to join their team in Buenos Aires, Argentina.

The Cloud Support Engineer needs to be a highly skilled technical professional who deploys their abilities to solve problems, provide assistance, and maintain customer satisfaction for those using cloud services. Their focus is on ensuring a positive user experience and optimizing cloud resources.

What You Will Do:
- Provide advanced strategic knowledge and technical oversight for the identification and containment of incidents.
- Delegate response tasks effectively and prioritize response actions across multiple incidents.
- Create detailed timelines and other supporting documentation.
- Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
- Turn technical analysis into high-quality incident after-action reports.
- Understand the Business Lines and IT organization.
- Have advanced problem-solving skills.




- Develop a solid understanding of the application and infrastructure components supporting the business units.
- Establish the capabilities to resolve the incident and restore service as rapidly as possible, driving all activities related to resolving the issue.
- Identify trends on the monitored IT systems that could impact business operations.
- Use AWS to deploy development, QA, and production apps.
- Document solutions and decisions across the whole development cycle.
- Work with partner teams to automate and improve processes to help support business growth.
- Have advanced troubleshooting skills.

What We Look for in the Adecuado Candidate:
- Experience in troubleshooting and managing cloud infrastructure production environments.
- Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.)
- Experience with REST APIs in a microservices architecture.
- Experience with monitoring systems - Zabbix, AWS CloudWatch.
- Experience with Cloudflare or other CDN services.
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📌 Cloud Support Engineer Sr (Buenos Aires)
🏢 Pacifica Continental
📍 Buenos Aires